Trexo Time-Off Policy
Trexo Home Lease
The Trexo Robotics team is committed to ensuring our clients have reliable access to their Trexo devices. We understand that there are still times when things outside of mechanical or software malfunctions may cause your child to be unable to use the Trexo. This may include illness, injuries, or family vacations.
Injuries and illnesses are an unfortunate and disappointing reality of the human experience. Trexo Robotics Inc. will provide families dealing with medical-related downtime with a one-time one-month pause on their lease per lease year.
Trexo Robotics Inc. will not be able to issue downtime credits for family vacations or any recreational or leisure travel and activities.
If you have questions or concerns about this policy, please reach out to your Customer Success Manager for assistance via the Trexo Chat app.
* Trexo Robotics reserves the right to amend this Policy without Participant’s consent to the extent necessary or desirable to comply with the Company’s internal policies and processes.
** Downtime credits are issued to the customer under the discretion of the Trexo Robotics team and all issues will be assessed on a case by case basis. Downtime credits will be applied once the issue is fully resolved.
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